Terms and conditions

1. Scope and provider

1.1 These terms apply to all contracts for the rental of the holiday apartment “Ab ins Grüne”, Eichwaldweg 25, 75323 Bad Wildbad, Germany, between

Löffelmann GbR, partners Franziska Löffelmann and Stephan Löffelmann, Eichwaldweg 25, 75323 Bad Wildbad, phone 015174337433, email willkommen@ab-ins-gruene.net (hereinafter the “Landlord”),

and the guest who books the apartment (hereinafter the “Guest”).

1.2 Deviating terms of the Guest only apply if we have expressly agreed to them.

2. Booking and conclusion of contract

2.1 You book the apartment through the booking tool on this site. The presentation of the apartment and the calendar is not yet a binding offer.

2.2 By clicking the booking button you make a binding offer. The contract is concluded when we accept your offer. This happens through the confirmation you receive by email directly after booking.

2.3 Please check your details before submitting and report errors immediately to willkommen@ab-ins-gruene.net.

2.4 If you have booked for other persons, you are liable to us for their obligations under the contract.

3. Prices and payment

3.1 The total price consists of the rent for the chosen period, cleaning, booked additional services and the tourist tax (Kurtaxe). You see it in the booking tool before submitting. All prices are final prices in euros.

3.2 The full amount is due at booking. You can pay by credit card, PayPal or Sofort. Payment is processed via Stripe and PayPal (see the privacy policy).

3.3 If you do not pay, the contract cannot be concluded, or we may withdraw from it if a payment is still not received after a grace period.

3.4 We collect the tourist tax for the town of Bad Wildbad per person and night. It is included in the total price, is shown separately in the booking tool and also applies to children.

4. Cancellation and rebooking by the Guest

4.1 You can cancel the booking at any time. Please write to us at willkommen@ab-ins-gruene.net for this.

4.2 The following applies:

– Up to 14 days before arrival: free cancellation, we refund the full amount.

– 14 to 7 days before arrival: we refund 50% of the total price including tourist tax.

– Less than 7 days before arrival and in case of no-show: no refund.

What counts is the receipt of your cancellation by us. The refund is made via the payment method you used, without deduction of payment fees; we bear these.

4.3 You are free to prove that we suffered no damage or less damage.

4.4 Change of name: you can transfer the booking to another person at any time, for example to friends or family. Give us the name and address of the new person for this.

4.5 We recommend taking out travel cancellation insurance.

5. No right of withdrawal

Under the statutory provisions there is no right of withdrawal for contracts on accommodation for a specific date or period. So even for a booking over the internet there is no 14-day right of withdrawal. Your cancellation rights result solely from section 4.

6. Cancellation or withdrawal by the Landlord

6.1 If we cannot make the apartment available for reasons we are not responsible for, for example force majeure, official orders, damage to the apartment or the access road, we cancel the booking. We inform you immediately.

6.2 In this case we refund the full amount paid. If possible, we offer you a replacement date or equivalent accommodation. You decide whether to accept it. Further claims are governed by law (section 11).

6.3 We may withdraw from the contract if you gave false information at booking that is material to the rental (for example on the number of guests or age), or if the apartment is used in breach of these terms or the house rules. We then refund amounts we are not entitled to keep, after deducting the costs under section 4.

7. Occupancy

7.1 A maximum of 6 guests may stay overnight in the apartment. The bedroom offers 4 places, the living room 3 places.

7.2 For the guest numbers in the booking tool: children under 2 years do not count, children from 2 to 12 years count as children, from 13 years a person counts as an adult (adult rate). Please state the numbers truthfully.

7.3 Guests under 18 travel with a parent or an adult companion.

7.4 Further persons who were not stated may not stay overnight. The apartment may only be used for holiday purposes, not commercially and not for parties or events.

7.5 A baby cot and a child’s high chair are available free of charge. There are no extra beds.

8. Arrival, key handover and departure

8.1 Check-in is from 3 pm. The key is handed over independently via a key box; you receive the access details in good time before arrival. Please tell us your approximate arrival time beforehand.

8.2 Check-out is by 10 am. Early check-in and late check-out are only possible by arrangement or via the corresponding additional option in the booking tool.

8.3 If you arrive later than planned, please inform us. A delay does not change the rental period.

8.4 The apartment can only be reached by stairs and is not accessible for wheelchair users. Please bear this in mind when you book.

9. Use of the apartment and house rules

9.1 The house rules apply in the apartment; you will find them on the “House rules” page and we provide them to you on site. Most important points: smoking, pets and parties are not allowed; quiet hours are from 10 pm to 6 am.

9.2 Please treat the apartment and its facilities (e.g. fireplace, pool table, terrace) with care and follow the instructions we provide.

9.3 In case of serious or repeated breaches of the house rules we may terminate the contract without notice. A refund is then excluded, as far as legally permissible. If a breach causes us additional costs, for example for special cleaning, we will only charge you the costs actually incurred and proven.

10. Obligations of the Guest, damage

10.1 You leave the apartment in proper condition on departure, put waste in the containers provided and close windows and doors.

10.2 Please report damage to us without delay, at the latest on departure. You are liable for damage that you or your fellow travellers culpably cause. We only charge the costs actually incurred and proven.

10.3 If the key is lost, you report it immediately.

11. Liability

11.1 We are liable without limitation in cases of intent and gross negligence and for injury to life, body and health.

11.2 In cases of slight negligence we are only liable for breach of an essential contractual obligation, that is, an obligation whose fulfilment you may rely on and which secures the purpose of the contract. Liability is then limited to the foreseeable damage typical for this type of contract.

11.3 Statutory liability under the Product Liability Act remains unaffected.

11.4 We accept no responsibility for valuables you leave in the apartment, as far as legally permissible.

12. Defects

If you find a defect, please report it to us immediately, preferably by phone or email, so that we can remedy it. Your rights in respect of defects remain; your claim to a reduction requires that you have notified us of the defect and given us the opportunity to remedy it.

13. Tourist tax and registration obligation

Under the regulations of the town of Bad Wildbad we collect tourist tax and report guests to the competent body. For this we need the details requested in the booking tool from you (e.g. name, address, travel dates). We point to the “Schwarzwald Plus” guest card as an offer of the region. It is not part of our service and not a commitment; whether and which benefits you receive depends on the terms of the respective provider.

14. Data protection

How we handle your data is stated in our privacy policy.

15. Final provisions

15.1 German law applies. For consumers, mandatory consumer protection provisions of the state in which they have their habitual residence continue to apply.

15.2 If the Guest is a merchant or has no general place of jurisdiction in Germany, the place of jurisdiction is Bad Wildbad.

15.3 If individual provisions of these terms are invalid, the remainder stays valid.

15.4 Amendments and additions require text form.