FAQ

We are here for you.

Here you will find answers to the most common questions.

Booking and cancelling

How do I book?

You reach the “Book” page via the “Check availability” button. There you choose your dates and number of guests, see the price and book directly. The booking tool comes from Smoobu.

To the booking page

Can I cancel?

You can cancel free of charge up to 14 days before arrival. Between 14 and 7 days before arrival we refund 50% of the total price. After that, unfortunately, no refund is possible.

Name changes are possible at any time, so you can pass the booking on to friends or family. We recommend travel cancellation insurance.

What is included in the total price?

In the booking tool you see everything at a glance before you submit.

Arriving

When can I check in?

From 3 pm, self check-in via key box. Please tell us beforehand roughly when you will arrive. Check-out is by 10 am.

Is there parking?

Yes, at the edge of the forest in the driveway. The entrance is on the left side of the house.

Is the apartment accessible?

No. The apartment is on a slope and can only be reached by stairs.

How far is it to the town centre?

It is about ten minutes on foot downhill. The way back is uphill. The railway station is about 850 m away.

How do I get here by train and bus?

Bad Wildbad railway station is about 850 m away. With the guest card you can use public transport for free.

See directions and map

The apartment

How many guests fit in the apartment?

Up to 6 guests are permitted. There are 4 sleeping places in the bedroom, with a king-size bed and 2 single beds. In the living room there is a double sofa bed and a single sofa bed.

What is there in the kitchen?

Fridge with freezer compartment, oven, hob, coffee machine (filter and pods combined), soda maker, small dishwasher and washer-dryer. Large plates do not fit in the dishwasher. You will also find spices, oil, tea and sugar.

What is there for entertainment?

Home cinema with projector and 89-inch screen, pool and table tennis table, record player, books and games. And of course the wrap-around terrace with a view over Bad Wildbad.

Is there Wi-Fi?

Yes. You will receive the access details shortly before arrival.

Are pets allowed? May I smoke?

Unfortunately not, neither pets nor smoking. Parties and celebrations are also not allowed, and quiet hours are from 10 pm to 6 am.

Family and guests

Are children welcome?

Children of all ages are welcome. Guests under 18 travel with a parent.

Is there a baby cot?

Yes, a baby cot and a child’s high chair are available free of charge.

There are five or six of us. Does that work?

Yes, the maximum is 6 guests. With 5 to 6 people the apartment is comfortably full: the bedroom has four and the living room three sleeping places.

Region

What is Schwarzwald Plus?

A guest card from 2 nights with over 80 free experiences in the region, plus free bus and train.

More about Schwarzwald Plus

What can I do nearby?

Thermal spa, spa gardens, mountain railway, treetop walk and many hiking trails are close by.

More about discovering Bad Wildbad

Help and contact

Your question is not here? Write to us however you like best. We reply personally.

To the contact page
Check availability